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FAQ

Choosing Your Billiard Table

1. What is the standard pool table size?

Pool tables are commonly available in 7-foot, 8-foot, and 9-foot sizes. An 8-foot pool table is the most popular choice for residential game rooms, while a 9-foot table offers the larger playing surface commonly associated with tournament-style play.

The right size depends on the room, cue length, and comfortable playing space available around the table. Bigger is not automatically better when every ambitious shot ends with a cue meeting the wall.

2. How do I choose the best pool table size for my space?

Start with our pool table sizing guide and the chart below. It compares common table dimensions with the recommended room space needed for comfortable play.

Pool table and room size chart for choosing the correct billiard table

3. How much room do I need around a pool table?

Room requirements are based on the playing surface rather than only the outside dimensions of the table. Use this formula:

Recommended room length = playing-surface length + twice the cue length
Recommended room width = playing-surface width + twice the cue length

For example, an 8-foot table commonly has an 88-inch by 44-inch playing surface. With a standard 58-inch cue, the recommended room size is approximately:

Length: 88 inches + 116 inches = 204 inches, or 17 feet
Width: 44 inches + 116 inches = 160 inches, or 13 feet 4 inches

Shorter cues can help with the occasional tight shot, but they should not replace proper room planning.

4. How can I make sure my new game table will fit?

Measure the room carefully and account for walls, doors, stairways, columns, built-ins, furniture, and other obstacles. Use painter’s tape to mark the table’s outside dimensions on the floor, then allow enough space around every side for the full cue length.

Delivery access matters too. Before fulfillment, tell our team about stairs, elevators, narrow hallways, tight turns, long carries, restricted-access buildings, or anything else that could affect delivery and installation. Pool tables are excellent at holding a room. They are considerably less talented at squeezing through an unexpected doorway.

5. How can I customize my pool table?

Available options vary by model. Many tables offer a choice of billiard cloth colors, including selections from Championship cloth. Select designs may also offer different finishes, sizes, wood choices, dining tops, benches, table-tennis conversion tops, or fully custom configurations.

Review the individual product page or contact our team to confirm which options are available for the table you are considering.

6. What accessories should I order with my game table?

Useful additions may include a billiard ball set, cues, wall or floor racks, chalk, a triangle, a bridge cue, and a fitted table cover. Explore our billiard accessories or ask our team to help assemble a coordinated package.

A properly stocked game room prevents the grand opening from being delayed by one missing triangle.

7. Which game-table brands does Sawyer Twain represent?

Sawyer Twain represents many of the country’s leading pool-table, shuffleboard, table-tennis, and game-room brands. Our nationally curated collection includes Brunswick Billiards, Plank & Hide, Nixon Billiards, Doc & Holliday, and many others, alongside select exclusive designs and configurations available through Sawyer Twain.

Each company brings its own design language, construction, finishes, customization, and personality to the room. Our job is to know the differences, explain them clearly, and help you find the table that belongs in your space—not simply the one that happened to appear first.

Ordering, Shipping & Installation

1. How do I contact Sawyer Twain?

For product questions or help placing a new order, visit our Contact Us page, email sales@sawyertwain.com, or call 800-503-0531.

For an existing order, return request, or service question, email support@sawyertwain.com and include your order number whenever possible.

2. How will I receive my order?

The fulfillment process depends on the product, destination, availability, and services required. Game tables and oversized game-room pieces are shipped by freight and professionally coordinated for white-glove delivery and installation.

Depending on the product and destination, your table may ship to a certified local billiard team, designated receiver, or approved delivery partner before final delivery and setup. Once the product is ready and routing has been confirmed, the appropriate carrier, installer, or Sawyer Twain representative will contact you regarding the next steps.

Production and delivery timelines vary by product. Review the individual product page and order confirmation for the applicable estimate rather than planning the housewarming around a generic shipping promise.

See our Shipping & Policies page for complete details.

3. Is my order insured during transit?

Freight shipments are fully insured while in transit. An adult must be present to inspect the shipment and sign the carrier’s Proof of Delivery.

Any visible damage must be clearly written on the Proof of Delivery and photographed before the carrier leaves. When no visible damage is present, note “possible concealed damage” before signing. Signing without an appropriate notation may limit the ability to submit a freight claim.

Complete inspection and claim requirements are available on our Shipping & Policies page.

4. Is professional white-glove installation required?

Yes. Professional white-glove installation by a certified billiard team is required for every game table purchased through Sawyer Twain. Installation is included with select products and priced separately for others based on the table, destination, property access, and services required.

The installation team coordinates the applicable final-delivery and setup services, including assembly, placement, leveling, and preparation for play. Installation details and any applicable charges are confirmed during fulfillment.

These are substantial pieces built for years of use, not leave-it-at-the-door purchases with an instruction sheet and an optimistic afternoon.

5. Are there additional delivery or installation charges?

Additional charges may apply when a property requires stairs, elevators, long carries, restricted access, rural delivery, storage, rescheduling, cranes, lifts, additional labor, or other site-specific services.

Customers should disclose relevant access conditions before fulfillment. Charges resulting from undisclosed, inaccurate, or unforeseen site conditions remain the customer’s responsibility.

6. Do you ship outside the contiguous United States?

Sawyer Twain ships throughout the 48 contiguous states. Customers in Alaska, Hawaii, Canada, or other destinations may call 800-503-0531 to ask whether shipping can be arranged and to request a destination-specific quote.

7. What does “risk-free buying” mean at Sawyer Twain?

Risk-free buying means informed product guidance, clearly communicated fulfillment requirements, insured freight, professional installation coordination, and a defined return process for eligible products.

It does not mean every product is returnable or that return freight, installation, and related costs are free. Return eligibility, fees, and final-sale conditions vary by product and are explained below and in our complete policies.

8. How do I request a return?

Eligible return requests must be submitted within 10 days of delivery and require prior written authorization from Sawyer Twain. Approval or denial remains at Sawyer Twain’s discretion based on the product, condition, fulfillment status, and applicable policy. Email support@sawyertwain.com with your name, order number, product, and reason for the request.

Approved returns are subject to a 15% restocking fee, original outbound freight charges, return freight charges, and any installation, delivery, access, service, or logistical costs incurred. These costs are deducted from the approved refund. Returned items must be new, unused, complete, and in their original undamaged packaging with all original components and materials.

Custom-made, made-to-order, handmade, and Made in the USA products are final sale and non-returnable. Any product that has been installed or for which installation has begun is also considered final sale. Custom-cut billiard cloth is non-returnable.

Shipping damage is handled through the freight-claim process rather than as a standard return. Customers must inspect the shipment, document damage, and follow the delivery instructions provided by Sawyer Twain.

Our complete Shipping & Policies page governs all requests, approvals, fees, claims, and refunds.

About Sawyer Twain & Our Brands

1. What is Sawyer Twain?

Sawyer Twain is a national game-room company and one of the country’s leading online destinations for distinctive pool tables, shuffleboards, table tennis, and game-room furniture.

We represent many of the industry’s leading national brands, including Brunswick Billiards, Plank & Hide, Nixon Billiards, Doc & Holliday, and many others. Our collection also includes select exclusive designs and configurations, supported by nationwide shipping, professional installation coordination, and project guidance for residential, trade, hospitality, and commercial clients.

2. What is Doc & Holliday?

Doc & Holliday is an American game-room company and national brand represented by Sawyer Twain alongside Brunswick Billiards, Plank & Hide, Nixon Billiards, and other leading names.

Known for original pool tables, shuffleboards, table tennis, and coordinated game-room pieces, Doc & Holliday offers fully custom designs made in the USA as well as readily available collections offered nationwide. Finish options, sizing, customization, country of origin, and production timing vary by product.

The range makes room for both kinds of projects: the one tailored down to the last finish, and the one that would prefer not to wait until next season to have a little fun.

3. What is a convertible-top pool table?

A convertible pool table can serve more than one purpose through the addition of a removable dining top or table-tennis conversion top, depending on the model. Protective padding or supports are typically used between the top and table to help protect the rails and playing surface.

Available tops and configurations vary by product, so confirm compatibility before ordering.

4. Does Sawyer Twain offer financing?

Yes. Sawyer Twain offers financing through Klarna for qualifying purchases, subject to approval and applicable terms. Select Klarna during checkout when available, or visit our Financing Options page for more information.

5. What is slate?

Slate is a fine-grained natural stone used beneath the cloth of many billiard tables. When properly supported, assembled, and leveled, it provides a stable and consistent playing surface.

Slate tables commonly use multiple matched sections that are joined and leveled during professional installation. This is one reason proper billiard installation is required rather than enthusiastically improvised.

6. How tall is a pool table?

Most pool tables measure approximately 29 1/4 to 31 inches from the floor to the top of the playing surface. Exact dimensions vary by model, so review the individual product specifications when coordinating seating, dining tops, lighting, or surrounding furniture.

7. Does Sawyer Twain work with designers and trade professionals?

Yes. Sawyer Twain works with interior designers, builders, architects, hospitality groups, commercial clients, and other trade professionals across the country.

Our team can assist with product selection, finishes, specifications, quotes, logistics, delivery requirements, and professional installation coordination for projects ranging from a single statement table to multiple products and destinations.

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