Processing & Shipping Time

All in stock tables ship within 48-72 hours. Once shipped, please allow 1-2 weeks for arrival to the installer. A representative will reach out if your selected product has a longer lead time. You’ll be provided with your tracking number once we confirm pickup by the freight carrier. Orders without white-glove installation are shipped with FREE curbside freight delivery. All freight items are fully insured. The carrier will contact you to schedule a convenient drop off time.
Please read how to accept your curbside freight shipment.

What is White Glove Installation?

Your product ships directly to certified billiards technicians in your area. A representative with Sawyer Twain will reach out to you to begin to coordinate the delivery and professional installation of your pool table after production has been completed and your items are ready to ship. Once shipped, please allow 1-2 weeks for arrival to the installer. Installation appointments will be made directly with your local installation company. This is subject to change during the holiday season and other busy periods.
Please read how to accept your curbside freight shipment.

What is Pro Installation?

If you elect to have professional installation, your item will be delivered via curbside freight. Following the delivery, an installer will come to your home to complete the setup. Upon arrival, the installers will unbox everything and ask you which room you would like your new table to be set up in. Please note, all contact information is shared while your item is in transit.

LEGACY BILLIARDS PLATINUM WARRANTY

We, at Legacy Billiards, stand behind every product we manufacture, proudly offering one of the best warranties in the industry, the LEGACY BILLIARDS PLATINUM WARRANTY, ensuring a worry free and enjoyable ownership experience.

This warranty agreement BECOMES EFFECTIVE THE MOMENT YOUR PURCHASE IS COMPLETED; PROVIDED YOU REGISTER YOUR PURCHASE ONLINE WITHIN 30 DAYS OF PURCHASE.  This warranty is not transferrable and will only apply to the original owner/purchaser.

CLICK HERE TO REGISTER FOR YOUR WARRANTY!

PRODUCT WARRANTIES

BILLIARD TABLES:

INDOOR TABLES – LIMITED LIFETIME WARRANTY

OUTDOOR BILLIARD TABLES – 3 YEAR LIMITED WARRANTY

Legacy, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

• Table cabinet, rails, blinds, legs, and internal support system: Guaranteed to be free from splitting or cracking.
  • Outdoor products require proof of regular application of an oil or conditioning product for warranty to be valid
• Exact Shot™ Cushions: Guaranteed against separation, dry rot, or hardening.
• Legacy Slate: Guaranteed from chipping, cracking, or warping (Only if any portion of the playing field is affected).

Legacy's warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.

SHUFFLEBOARD TABLES

• Cabinet & Playfield Board - 1 YEAR LIMITED WARRANTY for parts and materials only
  • Outdoor products require proof of regular application of an oil or conditioning product for warranty to be valid
• Indoor Playfield Surface – LIMITED LIFETIME WARRANTY on the playing surface only.
  • The polymer coating for indoor products are warranted for lifetime to the original owner from cracking, chipping, or fogging.
• Outdoor Playfield Surface - 3 YEAR LIMITED WARRANTY
  • The polymer coating for outdoor products are warranted for 3 years to the original owner from cracking, chipping, or fogging. Scratches in the coating are not covered under this warranty.

TABLE GAMES INCLUDING:

AIR HOCKEY, FOOSBALL, BUMPER POOL, & TABLE TENNIS

1 YEAR LIMITED WARRANTY for parts and materials only.

FINISHED FURNITURE INCLUDING:

Game Tables, Chairs, Dining Tops, Benches, Pub Tables, Bars, Bar Stools, DB Cabinets, Cue Racks & Shelves

1 YEAR LIMITED WARRANTY for parts and materials only.

THE PERFECT DRAWER:

1 YEAR LIMITED WARRANTY for parts and materials only.

ACCESSORIES EXCLUDED FROM WARRANTY:

Billiard Table Accessory Kits, Table Covers, Bowling Pin Kits, Shuffleboard Cabinet Protectors, Shuffleboard Light Kits, Shuffleboard Scoring Units, and Shuffleboard Bumpers.

How to file a claim…

All claims must be emailed to warranty@legacybilliards.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all the components involved in the claim. 

In some cases, Legacy has the right to request a copy of the original bill of sale from the original owner.  

If the part cannot be determined as defective by the digital photos submitted, the owner, at their expense, will need to return the part to Legacy Billiards according to the shipping instructions provided to them.   The cost of shipping will be reimbursed should the part be determined by Legacy to be defective.

Legacy Billiards, using its sole discretion, will repair or replace any part(s), which fail or malfunction due to defects in materials or workmanship during the warranty period.  Replacement parts provided are warranted for the remainder of the original warranty period.

The labor costs (installation) to replace the defective part(s) will not be covered under this warranty.

If the claim occurs more than ONE year after the original date of purchase, shipping costs will be the sole responsibility of the owner.

Warranty Exclusions and Conditions FOR ALL ITEMS:

Legacy Billiards does not claim responsibility under this warranty for any of the following:

• Legacy Billiards does not warranty any items placed in a commercial, institutional, or retail setting for finish issues, dings, dents, scratches, or any other signs of wear from any usage of the product.
• Subsequent owners: Legacy extends this warranty only to the original owner, and only when purchased from Legacy or an authorized Legacy dealer.
• Damage caused by factors other than manufacturer's materials or workmanship: Legacy does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage.
• This warranty is void if any non-authorized Legacy Dealer or non-authorized installer services or installs any Legacy product(s).
• This Warranty does not require the replacement of the entire table but does cover the repair or replacement of any defective parts as stated herein.
• This warranty does not cover table leveling or shifting.
• Legacy Billiard's warranty represents the complete understanding between the original owner and Legacy Billiards of the warranty coverage for your product(s).
• Warranty Registration not completed and received by Legacy Billiards within 30 days from the date of purchase.

Legacy Billiards makes no other guarantees, express or implied, other than those established within this document.

Legacy Billiards does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state.