Venture Shuffleboard guarantees its shuffleboard tables against defects in material or workmanship, excluding normal wear. Venture Shuffleboard, at its discretion, will either repair or replace any parts that are deemed to be defective. This warranty is valid from the initial date of purchase and is subject to the terms below: 1-year warranty for the Cradle and Legs against any manufacturer defects. 60-day warranty for the electronic score unit including wires, lights, and buttons.
LIFETIME warranty for the playfield and finish against any manufacturer defects. Please note that wood has characteristics, which are outside the control of the manufacturer. Wood is a natural material and reacts to environmental conditions including, but not limited to, temperature and humidity. Wood can shrink and swell in response to the surrounding environment. In order to ensure stability of the wood, it is important that the shuffleboard be maintained in an environment with steady humidity and climatic adjusters installed properly. Natural variations of color and grain patterns within the playfield are not considered a manufacturing defect.
RETURNS AND REPAIRS
Venture Shuffleboard will replace the defective part(s) and is not required to replace the complete shuffleboard. Parts requested for inspection by Venture Shuffleboard shall be returned by the customer, prepaid, to Venture Shuffleboard. A Return Authorization (RA) number must be assigned to all return shipments. Shipments delivered to Venture Shuffleboard without an RA number will be refused and all associated fees will be the responsibility of the customer. If Venture Shuffleboard determines the part(s) to be defective, Venture Shuffleboard will repair and/or replace the part(s). Repairs or replacement of any defective parts fulfills Venture Shuffleboards obligations related to the shuffleboard.
Returns for large items are costly, Venture will make every effort to minimize out of pocket costs but due to the specialty nature of the products Venture manufactures; there are significant costs involved with returns.
Venture accepts returns only with prior authorization from the sales team. The item must be returned in the original packaging in new / unused condition. Each item is subject to a 20% restocking fee and all refunds are less the shipping charges for transit to and from the location.
Refunds are issued in the form of a corporate check issued for the refund amount after the item has been returned and inspected by the Venture team.
This Warranty only applies to the initial purchaser of the shuffleboard and is non-transferable. Initial purchase must be made from Venture Shuffleboard or any of our Authorized Dealers. Any claim must be made through Venture Shuffleboard or one of our Authorized Dealers. This warranty does not cover normal wear and tear or any items that have been altered, misused, neglected, improperly maintained, or accidentally damaged. This warranty does not cover any damage caused in the installation process. This includes shipping, unpacking, and installing of the shuffleboard. The owner is responsible for installation and costs to remove or replace the warranted part.
- 700.00 LBS